Return Policy
- Due to the nature of our business and the products we offer, items purchased through the ordercrabs.com website cannot be returned. Chesapeake Crab Connection strives to ship the absolute freshest seafood available anywhere.
- Every item we sell is carefully inspected before it is packaged and shipped. When your order leaves our facility, it is packed with more than enough refrigerant to prevent spoilage for at least five (5) days in transit. If our seafood arrives damaged, please contact us immediately. If your order is spoiled or damaged due to negligence by Chesapeake Crab Connection, we will replace it free-of-charge. All concerns must be received within 48 hours of delivery.
- If you receive an order that you suspect is spoiled, contact us immediately and please do not discard any suspected spoilage or damaged products until a representative from Chesapeake Crab Connection is contacted. We may request that you return them to us for inspection.
- Since Chesapeake Crab Connection offers nearly all perishable products, shipping ALL our seafood in the freshest condition takes thought and careful planning. We've come up with our own fresh gel pack system that keeps perishables cool in transit for up to 48 hours. We take care to arrange your seafood in specialized boxes designed to keep your order in the freshest possible condition upon arrival. We are dedicated to providing you with the freshest hard shell crabs and seafood on the web; therefore, if you have any questions about our "Return and Refund Policy", please feel free to call us Toll free at (866) 509-CRAB (2722).